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Policy

Returns & Refunds

Last updated: 1 October 2026

If a piece is not right, you have 30 days from delivery to return it for a full refund.

Return window

Returns must be started within 30 calendar days of the delivery date recorded by the carrier. Items must be unworn, unwashed and free of odours, with all original tags attached. Please try garments on over underwear; items returned in a worn condition cannot be accepted.

How to start a return

  • Email 3813978250@qq.com with your order number and the item you would like to return.
  • We will reply within one business day with a return authorisation and the return address — our facility in Shijing Street, Baiyun District, Guangzhou, Guangdong, China.
  • Pack the item securely and include the return authorisation slip.
  • Send the parcel using a tracked service and email us the tracking number.

Please do not send returns to the address on the parcel without contacting us first — that address is a fulfilment centre and unannounced returns cannot be matched to an order.

Return shipping costs

Return shipping is paid by the customer, except where the item received was faulty, damaged or incorrect. In those cases we will send a prepaid label. Original shipping charges are non-refundable unless the whole order is returned as faulty.

Refunds

Once your return arrives and passes inspection, we will process the refund to your original payment method within 5 business days. Your bank may take a further 3–10 business days to post the credit. You will receive an email confirming the refund amount.

Exchanges

We do not process direct exchanges. To change a size or colour, return the original item for a refund and place a new order — this is the fastest way to secure the size you want before it sells out.

Faulty or incorrect items

If something arrives faulty, damaged or is not what you ordered, contact us within 14 days of delivery with photographs. We will arrange a replacement or a full refund including shipping, at your choice.

Exceptions

  • Items marked final sale cannot be returned.
  • Items returned without tags, or showing signs of wear or washing, will be sent back to you.
  • Returns received more than 30 days after delivery may be refused.

Contact

Returns team: 3813978250@qq.com · WhatsApp +86 181 5988 0663 · Mon–Fri, 09:00–18:00 (GMT+8)