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Policy

Shipping Policy

Last updated: 1 October 2026

All orders are picked and packed at our facility in Shijing Street, Baiyun District, Guangzhou, Guangdong, China, and shipped internationally with tracked services.

Processing time

Orders placed before 15:00 (GMT+8) Monday to Friday are dispatched the same business day. Orders placed after that, or at weekends and on Chinese public holidays, are dispatched the next business day. During launches and sale periods, please allow up to two additional business days.

Rates

We charge one flat rate worldwide: £6.95 per order, and shipping is free on orders over £75. All parcels are sent with tracking. We do not currently offer an express courier option.

Delivery estimates

These are transit times after dispatch, not including processing:

  • Asia-Pacific — 4–8 business days
  • United States and Canada — 7–12 business days
  • United Kingdom and European Union — 8–14 business days
  • Australia and New Zealand — 9–15 business days

Customs clearance can add a few days, particularly in November and December. We cannot guarantee a delivery date once a parcel is with the carrier.

Tracking

A tracking number is emailed when your parcel leaves the facility. You can also look up the status of any order on the order tracking page using your order number and email address.

Duties and import taxes

Orders are shipped from China. Any import duties, VAT or customs handling fees charged at the destination are the responsibility of the recipient and are not included in the price you pay us. We declare parcels at their true value and cannot mark orders as gifts.

Undeliverable parcels

If a parcel is returned to us because an address was entered incorrectly, or because it was not collected, we will contact you to arrange reshipment. A further shipping charge may apply. Please check your address carefully at checkout.

Lost or damaged parcels

If tracking shows no movement for ten business days, or your parcel arrives damaged, email 3813978250@qq.com with your order number and photographs where relevant. We will replace the item or refund you in full.

Questions

Contact 3813978250@qq.com or message us on WhatsApp at +86 181 5988 0663 during Mon–Fri, 09:00–18:00 (GMT+8).